RETURNS AND REFUNDS POLICY

Our Returns and Refunds Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.

RETURNS POLICY

If the customer is not satisfied with the purchase and wants to return it within 10 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). After 10 days of delivery of the product, we shall be not liable to accept a return from the Customers.
We will ask the customer to send the product back to our factory (a full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. Exchange/Refund of the damaged item shall be subject to the following conditions given below:

Eligibility for Return:

• The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn't used with proof of purchase, order number.
• We would advise that you should use a tracking service to ensure that you receive a guaranteed delivery to us. We will not be able to offer refunds for any items that have been lost in transit or that have not been delivered to us.
• All customers must contact www.masagaia.com for approval before sending or returning any item to us.
• www.masagaia.com will not be responsible for the returned item without prior notification to www.masagaia.com.

In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email info@masagaia.com

We take user feedback very seriously and use it to constantly improve our quality of service.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.
Note:www.masagaia.com reserves the right of any changes in the return policy. Any changes will be updated on our website.

METHODS OF PAYMENT AND REFUND

We will refund your amount to the original payment method, once it has been processed.

REFUND CYCLE:

The complete refund process normally takes about 15-30 working days from the date of confirmation of refund.